FAQ'S
Putt King™ Pro Green - In-stock and shipping daily
Putt King™ Rival Green - Pre-Order Only, Shipping 4/1/23
Putt King™ Pure Chip - Pre-Order Only, Shipping 4/1/23
Putt King™ Pro Roller - Sold Out, Pre-Order Only, Shipping 5/1/23
Frequently Asked Questions:
Q: Does Putt King produce any other products aside from items found on our website?
A: No, what you see on our website are the only products being sold at this time.
Q: Why is Putt King the best choice for personal at-home putting greens?
A: Our products are the best in terms of quality of materials for the price. Yes there are other options on the market, but pay close attention to the materials, size, price and accessories included. Our product is made using the same high-quality materials as professional installs without costing thousands. Hands down we have the best option and value for the price.
Q: How fast are the Putt King greens?
A: Our greens have an approximate USGA stimpmeter speed rating of 11.
Q: Who is Putt King intended for?
A: Putt King products are intended for children and adults 15+ years of age and older. Our products are designed for recreational and competitive golfers.
Q: How heavy is the Putt King Pro Green?
A: The Putt King Pro Green weighs 65lbs
Q: Can I travel with Putt King?
A: The Putt King Pro Roller is a great solution for oversize check-in luggage at most airports. Please check with your local airport for questions related to fees. The double reinforced load-end handles allow for easy wheeling and handling.
Q: What is the Pro Roller travel & storage bag made of?
A: The Putt King Pro Roller is made using heavy duty tactical fabrics, high quality reverse coil zippers, reinforced seams, dual load handles and a lower wheel assembly for portability. It also features internal pocket configurations for various accessories included with the purchase of the Putt King Pro Green.
Q: What is the size of the putting green when ready for play?
A: 5'ft wide x 11.5'ft in length
Q: Will your putting greens slide around like alternative carpets and fabric putting mats?
A: No, Putt King putting greens feature a non-skid comfort foam bonded base, that works great for a variety of flooring and flat surfaces. It offers a great comfortability on your feet, while delivering optimal feel and performance.
Q: Is it OK to leave my Putt King outside?
A: Putt King is designed to be used indoors, outdoors or wherever you choose to play. We've put our greens through hundreds of hours of testing in all-weather conditions including hot summer heat, winter cold and soggy tropical conditions. While you can use Putt King products almost anywhere, leaving your product in these harsh environments over long extended periods of time will always have an impact on your products lifespan. We recommend relocating your Putt King putting green indoors if you are not planning to use your green or anticipate inclement weather for extended periods of time.
Q: How does your product ship?
A: We work with a variety of couriers to deliver your product wherever you may be located within the U.S or Canada. When your package arrives, the accessories will be packaged individually. Your putting green will be wrapped for protection prior to packaging, which will need to be removed for play.*Please be careful when opening the putting green, not to cut the putting green. Your product is rolled securely into its packaging. Be cautious when using sharp objects or razor blades or you may likely cause damages. We are not responsible for damages caused by improper care. Please let us know if you have additional questions related to best practices.
Q: My putting green just arrived and the ends are curled. How do I fix this?
A: Everything is fine, and expected to have a curl after being securely rolled for shipping purposes. Simply unroll and flip upside down with non-skid foam base facing up. You may also use weights to hold the ends down as the comfort foam base begins to normalize. The curling will begin to go away within 2-3 days depending on the temperature in the environment. Warmer heated environments require less time, while colder environments can keep the foam base rigid for a longer periods of time. You can reverse roll and flex the ends to speed up the process.
Q: Do you work with Proshops, PGA Instructors, Teams, Athletes and businesses on custom logo options?
A: We sure do! Our product team can put together a program for your specific needs. Please send our team an email at sales@goputtking.com
Q: How do you create your own breaks with Putt King?
A: Included in every order, we provide (3) contour slope pads. These are used to change the surface slope for a variety of breaks and levels of difficulty. Do not leave your contour slope pads in direct sunlight as this can lead to warping over time. Our contour slope pads utilize a soft-touch foam and offer the ability to position throughout the underside of your putting green.
Q: When was Putt King established?
A: Putt King was established in 2019, however our team has over 40 years combined experience in consumer product development and manufacturing.
Q: I noticed my Putt King is shedding some blades of grass from the fringe border, is that a concern?
A: Not at all, it is normal for your putting green to shed a few blades of grass here and there. Don't be alarmed, your product will continue to perform as intended.
Q: I changed my mind and would like to possibly request a refund if possible?
A: You may request a full refund only if your order has not shipped. Please email our support caddie team at info@goputtking.com and let us know your situation. Refunds are subject to reprocessing fees of $23.00 USD. This includes merchant fees we are charged to process your credit card or payment method during the initial checkout process.
Q: I have additional questions not listed here on the FAQ's page, how can I contact your team?
A: We love helping our customers! Please send our Support Caddie Team an email at info@goputtking.com, Monday-Friday 8:00am-5:30pm EST.