Frequently Asked Questions:

Q: Does Putt King produce any other products aside from items found on our website?

A: What you see on our website are products that we have developed and sell at this time. Our team of product developers are continuously innovating to deliver long lasting products and enjoyment.

Q: Why is Putt King the best choice for personal at-home putting greens?

A: Our products are the best in terms of quality of materials for the price. Yes there are other options on the market, but pay close attention to the materials, size, price and accessories included. Our product is made using the same high-quality materials as professional installs without costing thousands. Hands down we have the best option and value for the price. We offer the thickest, most-realistic at-home greens on the market intended for indoor-outdoor practice & play.

Q: I am an avid golfer, how fast are your Putt King putting greens?

A: Our greens have an average USGA stimpmeter speed rating of 11.

Q: Who is Putt King intended for?

A: Putt King products are intended for children and adults 15+ years of age and older. Our products are designed for recreational and competitive golfers alike.

Q: What is the weight of the Putt King Pro Green?

A: The Putt King Pro Green weighs 65lbs

Q: Can I travel with Putt King?

A: The Putt King Pro Roller is a great solution for oversize check-in luggage at most airports. Please check with your local airport for questions related to fees. The double reinforced load-end handles allow for easy wheeling and handling.

Q: What is the Pro Roller travel & storage bag made of?

A: The Putt King Pro Roller is made using heavy duty tactical fabrics, high quality reverse coil zippers, reinforced seams, dual load handles and a lower wheel assembly for portability. It also features internal pocket configurations for various accessories included with the purchase of the Putt King Pro Green.

Q: What is the size of the Putt King Pro Green?

A: 5'ft wide x 11.5'ft in length

Q: Will your putting greens slide around like alternative carpets and fabric putting mats?

A: No, Putt King putting greens feature a non-skid comfort bonded base, that works great for a variety of flooring and flat surfaces. It offers a great comfortability, while delivering optimal feel and performance for indoor-outdoor use.

Q: Is it OK to leave my Putt King outside?

A: Putt King is designed to be used indoors, outdoors or wherever you choose to play. Our products are designed to deliver exceptional performance, while also being extremely user friendly for transportability and storage as desired. We've put our greens through hundreds of hours of testing in all-weather conditions including hot summer heat, winter cold and soggy tropical conditions. As with any outdoor products, it's always recommended to take proper care of your products and clean free of debris as needed. We recommend storing your green during long periods of inclement weather.

Q: How does your product ship?

A: We work with a variety of shipping couriers for fast delivery service. When your package arrives, accessories will be packaged individually, all within the box. All putting greens go through a multi-check inspection and sign off, prior to shipment. All putting greens are rolled and wrapped securely for protection, which will need to be removed prior to using.*Please be careful when opening your package, not to cut the putting green. Be cautious when using sharp objects or razor blades which can cause damage to your product and yourself. We are not responsible for damages caused by improper care. Please let us know if you have additional questions related to best practices and a member of our support caddie team will be happy to assist.

Q: My putting green just arrived, what is the best method for unpacking?

A: Putt King putting greens are securely rolled for shipping purposes. Simply unroll and flip upside down with the underside base facing up. This will speed up the normalization process and assist with the ends to lay flat. Depending on the temperature in the environment of where you are located, warmer heated environments require less time, while colder environments may take a little longer You can reverse roll and flex the ends to speed up the process. Rest assured your putting green will lay flat and provide you with a long-lasting product and enjoyment.

Q: Do you work with Proshops, PGA Instructors, Teams, Athletes and businesses on custom logo options?

A: Yes! Our sales and product teams can address your specific needs. For custom orders, please send our team an email at sales@goputtking.com 

Q: How do you create your own breaks with Putt King?

A: Included in every order, we provide contour slope pads. These are used to change the surface and slope for a variety of breaks and levels of difficulty. Do not leave your contour slope pads in direct sunlight as indicated in the packaging as this can lead to warping over time. Our contour slope pads utilize a soft-touch foam and offer the ability to position throughout the underside of your putting green. 

Q: When was Putt King established?

A: Putt King was founded in 2018, and our teams have over 40 years combined experience in consumer product development and manufacturing. 

Q: I noticed my Putt King is shedding some blades of grass from the fringe border, is that a concern?

A: Not at all, it is normal for your putting green to shed a few blades of grass here and there. Don't be alarmed, your product will continue to perform as intended. 

Q: I changed my mind and would like to possibly request a refund if possible?

A: You may request a full refund if your order has not been processed and shipped. Please email our support caddie team at info@goputtking.com and let us know your situation. Refunds are subject to restocking fees. This includes credit card processing fees we are charged when processing your order. If you feel that your product is damaged in anyway upon arrival, please send our support caddie team an email so that we can address any concerns or questions. Our number one goal is customer satisfaction and delivering a quality product.

Q: I have additional questions not listed here on the FAQ's page, how can I contact your team?

A: We love helping our customers! Please send our Support Caddie Team an email at info@goputtking.com, Monday-Friday 8:00am-5:30pm EST.